FriendsideContact Friendside
For app questions, a problem, or an idea, email support@friendside.app. For privacy and data questions, email privacy@friendside.app.
To help us understand a problem, include your device model, iOS version, Friendside version if available, what you tried, and what happened. Screenshots can help, but remove private activity content, other people’s details, invitation links, and bank information first. Never send a password, Apple verification code, or payment card details.
Activities and account access
Why can’t I open an invitation?
An invitation may have expired, been stopped, or no longer refer to an available activity. Ask the organizer for a current link. For a valid invitation, open the original link on the device where you use Friendside.
What happens when I sign out?
Signing out changes access on this device; it does not delete cloud records. Activities associated with your Apple-linked Friendside account can be accessed by signing in to that same account. A guest identity and a different Apple-linked account are not automatically merged.
Why are location or notifications unavailable?
Check Friendside’s permissions in system Settings. Some features also depend on activity membership, timing, and feature settings. You can continue using features that do not need the unavailable permission.
Purchases and subscriptions
For personal ad-free access, restoring a purchase, subscription management, and Apple’s refund request route, visit Purchases & subscriptions. Do not include a full purchase receipt or payment details in an initial support email.
Privacy questions
Read the Privacy policy for the data used by the app, providers, permissions, advertising, and optional analytics. For a question about your own information, contact privacy@friendside.app with a brief description. We can discuss what additional information is appropriate for your request without asking you to post it publicly.